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The Russell Institute

30 Causeyside St, Paisley

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Martin Coutts

Client, Martin Coutts, has been successful in moving into Employment after receiving support from the Invest in Renfrewshire Team.

In May 2019, Martin was referred to the service for employability support after 6 months out of work claiming UC. He had lost a family member and struggled with bereavement and low mood. Martin spent a lot of time isolated and was anxious in new situations.

After Martin registered, he was able to see the wide range of support available. Initially, we supported him to explore opportunities that matches his skills and job aspirations. This let him see what his future could hold with a little support and guidance. We then created a new CV to highlight all of his previous achievements, experience and skillsets. This helped Martin to appreciate his value to an employer again, something that he hadn’t felt in a while. A Cover Letter was created to support the newly created CV.

Martin’s IT skills were lacking so he was referred to complete a City and Guild’s IT Online Basics Level 2 qualification. This course helped develop understanding of basic computer and internet usage. In addition, 121 IT coaching was also provided whilst helping Martin to create an indeed account, updating with his CV and Cover Letter. Martin was guided through how to apply for roles using various sites, including his cover letter to maintain strong applications.

Martin was referred to the Customer Service Sector Based Work Academy as initially looked to move into Retail, something he had previous experience in. He took part in a full-time course developing customer service knowledge and skills.

In August 2019, Martin was accepted on to Renfrewshire Council’s Community Janitor Programme which involved a placement then Traineeship. Throughout this programme, Martin received strong feedback in regard to his attendance and performance. He further developed his teamwork, manual skills, risk assessment and health and safety awareness, and also complete a First Aid in the Workplace Training Course.

Whilst completing his Programme, he continued to attend Employer Information Sessions held within the Russell Institute. He gained knowledge of the sectors, the type of employers, and applied for suitable roles. He gained experience in interviews through mock interviews and interviews following the Information Sessions. He also continued to see advisor for support on applications.

In March 2020, Martin started employment with Fox’s Pacier Sprints. He delivered supplies to various stores across the West of Scotland. He is thoroughly enjoying the new job and grateful of the support of the Team!

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